Comprehensive back office

The back office is the administrative support of the business, or the part of the organisation that provides administrative support. It is an informal name for all processes and activities that are hidden from the customer’s view. Even if these processes are not visible to the customer from the outside, they are important for the operation of the company.

What is the purpose of back office outsourcing?

Backoffice processes can be implemented by the company itself or outsourced through a partner. The main advantage of outsourcing is to reduce operating costs and increase the efficiency of these activities.

Who is backoffice outsourcing suitable for?

Back office outsourcing is suitable for both small and large companies. Smaller companies will save mainly in terms of reducing the costs of running their own department, larger ones in terms of efficiency and speed of processes.
The most frequent customers are companies:

  • market entrants that do not have their own backoffice department. It can be a brand new and start-up company or a company from abroad that needs to process accounting and administration according to Slovak legislation.
  • looking for financial savings when running a company’s back office. When all actual costs are calculated, outsourcing customer service is a more financially viable solution. The main reason is the economies of scale that an outsourcing company can generate.

We can help you with these activities:

  • processing of correspondence received
  • scanning of incoming correspondence
  • archiving of contractual and other documentation
  • storage of returned goods
  • processing of incoming SMS messages
  • Sending bulk correspondence (contracts, reminders, etc.)
  • bulk sending of emails
  • bulk sending of SMS messages

Are you interested? Request
free consultation with the proposal.

We will advise you on how to address your needs efficiently and functionally. At no unnecessary cost and of the highest quality.
We will get back to you as soon as possible.


What are the real costs of operation

Often, when calculating the actual cost, some items are forgotten, but they are also part of the cost of the backoffice worker. So what does the actual cost per worker include?

  • the employee’s gross salary
  • employee contributions
  • employer contributions
  • holiday costs
  • costs of (sick leave, vacation, etc.)
  • meal tickets
  • the salary of the supervisor
  • Training
  • recruitment & selection
  • information systems licences
  • management of information systems
  • telecommunications and internet charges
  • renting of offices
  • depreciation of other equipment
  • payroll and accounting processing

Benefits of outsourcing

Outsourcing has become an important part of business strategies in key business areas, including back-office outsourcing. At first glance, such a step may seem complicated and complicated, but it has a number of advantages:

flexibility – third-party administrative support gives you more flexibility to handle fluctuating demands
cost optimisation – by paying only for services actually used, costs are optimised and resources are used efficiently
you don’t have to look for new employees – currently it is difficult to find a suitable candidate for the position of back office specialist, so this difficult task is no longer necessary for you
you don’t need to train new employees – new employees still need to be trained. This task falls to you anyway.
expertise and experience – you get a partner who has experience with hundreds of different projects and will be happy to advise you which solution is ideal for you

Outsourcing today gives you far more options than you can imagine. We as a company will do everything for your satisfaction and our long-term cooperation.

Are you interested in our services? Get a free price proposal

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