{"id":2129,"date":"2021-09-14T04:50:00","date_gmt":"2021-09-14T04:50:00","guid":{"rendered":"https:\/\/creditcall.sk\/call-centre-services\/customer-service\/"},"modified":"2024-04-17T08:56:39","modified_gmt":"2024-04-17T08:56:39","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/creditcall.sk\/en\/call-centre-services\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"\n
Customer service is a service that provides expert support to your potential and existing customers.<\/strong> Trained specialists – call centre operators provide various types of services via phone, email or chat. What else needs to be distinguished is the difference between customer service and customer support. The main difference is that customer service provides a comprehensive service to the customer, while customer support is about supporting a specific service or product.<\/p>\n\n\n\n Any good company that wants to retain its customers in the long run should provide customer service center services.<\/p>\t\t\t\t\t\t\t\t\t\t Find out more<\/p> \t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/a> \t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t Our operators can take and process orders, handle catalogue or brochure requests, handle special requests.<\/p>\t\t\t\t\t\t\t\t\t\t Find out more<\/p> \t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/a> \t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t The hotline and help desk are specialised services that are suitable for handling crisis situations for different types of services.<\/p>\t\t\t\t\t\t\t\t\t\t Find out more<\/p> \t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/a> \t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t Nowadays, with the advent of new technologies and new services, the form of client communication is changing and, at the same time, the demands of clients are also changing.<\/p>\t\t\t\t\t\t\t\t\t\t Find out more<\/p> \t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/a> \t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t This service is a combination of all previous customer support services.<\/p>\t\t\t\t\t\t\t\t\t\t Find out more<\/p> \t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/a> <\/div>\r\n<\/div>\r\n\n\n<\/div> We will advise you on how to address your needs efficiently and functionally. At no unnecessary cost and of the highest quality. Nowadays, customer services use all forms of communication, including relatively new forms such as webchat or social networks.<\/p>\n\n\n\n By outsourcing your customer service centre to a quality provider, you can ensure that the most important part of your business has clear management structures and quality support to handle both routine tasks and emergencies.<\/p>\n\n\n\n Both before and after the purchase of goods or services, it is important to provide quality support to your customers<\/strong>. The most common form of customer care is the operation of a customer care centre. In the customer service centre, operators handle different types of client requests.<\/strong> From information about the services provided, to proactively setting up a service, changing or modifying existing services, billing, accepting complaints, etc.<\/p>\n<\/p>\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n \t\t\t\t\t\t\t It is very important for every company to satisfy the requirements<\/strong> of its existing or potential clients<\/strong>. Increased customer interest may be due to a number of reasons. Seasonal fluctuations, a recent marketing campaign, or unusual interest in a product (e.g. due to a competitor’s failure). Even the most efficient business model can sometimes be “stretched”. Our operators can take and process orders, handle catalog or brochure requests, handle special requests, and be prepared for your current marketing campaign.<\/p>\n<\/p>\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n \t\t\t\t\t\t\t24\/7 customer service<\/h4>\r\n \t\t\t\t\t\t\t\t\t
Order line<\/h4>\r\n \t\t\t\t\t\t\t\t\t
Helpline – Help desk<\/h4>\r\n \t\t\t\t\t\t\t\t\t
Multichannel<\/h4>\r\n \t\t\t\t\t\t\t\t\t
Comprehensive back office<\/h4>\r\n \t\t\t\t\t\t\t\t\t
Are you interested? Request
free consultation with the proposal.<\/h2>
We will get back to you as soon as possible.<\/p>I WANT A PROPOSAL<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>What forms of communication do we use when running customer service<\/h2>\n\n\n\n
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What we pursue with quality customer service<\/h2>\n\n\n\n
Types of customer service<\/h2>\r\n \t\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tHelpline \/ customer centre<\/span>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\r\n
\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tOrder line<\/span>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\r\n