{"id":2129,"date":"2021-09-14T04:50:00","date_gmt":"2021-09-14T04:50:00","guid":{"rendered":"https:\/\/creditcall.sk\/call-centre-services\/customer-service\/"},"modified":"2024-04-17T08:56:39","modified_gmt":"2024-04-17T08:56:39","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/creditcall.sk\/en\/call-centre-services\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"\n

What is customer service?<\/h2>\n\n\n\n

Customer service is a service that provides expert support to your potential and existing customers.<\/strong> Trained specialists – call centre operators provide various types of services via phone, email or chat. What else needs to be distinguished is the difference between customer service and customer support. The main difference is that customer service provides a comprehensive service to the customer, while customer support is about supporting a specific service or product.<\/p>\n\n\n\n

<\/div>\n\n\n
\r\n
\r\n \t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t
\r\n \t\t\t\t\t\t\t\t\t\"Ikonka\"\r\n \r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t
\r\n \r\n\t\t\t\t\t\t\t\t\t

24\/7 customer service<\/h4>\r\n \t\t\t\t\t\t\t\t\t

Any good company that wants to retain its customers in the long run should provide customer service center services.<\/p>\t\t\t\t\t\t\t\t\t\t

Find out more<\/p> \t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/a> \t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t
\r\n \t\t\t\t\t\t\t\t\t\"Ikonka\"\r\n \r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t
\r\n \r\n\t\t\t\t\t\t\t\t\t

Order line<\/h4>\r\n \t\t\t\t\t\t\t\t\t

Our operators can take and process orders, handle catalogue or brochure requests, handle special requests.<\/p>\t\t\t\t\t\t\t\t\t\t

Find out more<\/p> \t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/a> \t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t
\r\n \t\t\t\t\t\t\t\t\t\"Ikonka\"\r\n \r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t
\r\n \r\n\t\t\t\t\t\t\t\t\t

Helpline – Help desk<\/h4>\r\n \t\t\t\t\t\t\t\t\t

The hotline and help desk are specialised services that are suitable for handling crisis situations for different types of services.<\/p>\t\t\t\t\t\t\t\t\t\t

Find out more<\/p> \t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/a> \t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t
\r\n \t\t\t\t\t\t\t\t\t\"Ikonka\"\r\n \r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t
\r\n \r\n\t\t\t\t\t\t\t\t\t

Multichannel<\/h4>\r\n \t\t\t\t\t\t\t\t\t

Nowadays, with the advent of new technologies and new services, the form of client communication is changing and, at the same time, the demands of clients are also changing.<\/p>\t\t\t\t\t\t\t\t\t\t

Find out more<\/p> \t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/a> \t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t
\r\n \t\t\t\t\t\t\t\t\t\"Ikonka\"\r\n \r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t
\r\n \r\n\t\t\t\t\t\t\t\t\t

Comprehensive back office<\/h4>\r\n \t\t\t\t\t\t\t\t\t

This service is a combination of all previous customer support services.<\/p>\t\t\t\t\t\t\t\t\t\t

Find out more<\/p> \t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/a> <\/div>\r\n<\/div>\r\n\n\n<\/div>

\n\t\t\t\t

Are you interested? Request
free consultation with the proposal.<\/h2>

We will advise you on how to address your needs efficiently and functionally. At no unnecessary cost and of the highest quality.
We will get back to you as soon as possible.<\/p>
I WANT A PROPOSAL<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>

\n\n\n\n

What forms of communication do we use when running customer service<\/h2>\n\n\n\n

Nowadays, customer services use all forms of communication, including relatively new forms such as webchat or social networks.<\/p>\n\n\n\n