{"id":2047,"date":"2021-09-23T09:33:12","date_gmt":"2021-09-23T09:33:12","guid":{"rendered":"https:\/\/creditcall.sk\/call-centre-services\/wake-up-research-agency\/"},"modified":"2024-04-02T09:17:11","modified_gmt":"2024-04-02T09:17:11","slug":"wake-up-research-agency","status":"publish","type":"page","link":"https:\/\/creditcall.sk\/en\/call-centre-services\/wake-up-research-agency\/","title":{"rendered":"Wake UP Research Agency"},"content":{"rendered":"\n
Market research or public opinion polling is a very sophisticated affair, but its objective is very simple. To be a supportive voice in important decisions.<\/p>\n\n\n\n
By survey we mean an activity aimed at identifying and exploring opinions, attitudes, behaviours, knowledge, effectiveness or satisfaction.<\/strong><\/p>\n\n\n\n Market research allows you to discover your target market or get consumers’ opinions about a good or service.<\/p>\n\n\n Fast, accurate and affordable. This is the market survey we conducted by telephone.<\/p>\t\t\t\t\t\t\t\t\t\t Find out more<\/p> \t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/a> \t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t QCalls is, in our understanding, an extended version of the NPS survey. In addition to basic questions about brand recommendation, we also find out other important information.<\/p>\t\t\t\t\t\t\t\t\t\t Find out more<\/p> \t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/a> \t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t This proven metric provides an excellent tool for customer experience management needs.<\/p>\t\t\t\t\t\t\t\t\t\t Find out more<\/p> \t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/a> <\/div>\r\n<\/div>\r\n\n\n\n We will advise you on how to address your needs efficiently and functionally. At no unnecessary cost and of the highest quality. <\/p>\n\n\n\n Opinion polls<\/strong> are one of several types of social research. Its main aim is to find out the opinion of a certain group of people. In the case of online shops or companies that sell something, it’s all about the customers. Surveys should be carried out regularly. Preferably some time after some changes have been implemented. That way you will know whether the expected results have been achieved, or whether further steps are needed to take you there.<\/p>\n\n\n\n In the past, opinion polls were usually conducted by telephone or by face-to-face meetings. Today, one alternative is added to these traditional ways – online forms that you can conveniently send out via email to find out if customers are satisfied with services or products.<\/p>\n\n\n\n The cost of an opinion poll depends on a number of parameters and is not uniform. For example, it depends on how many people you want to target. Depending on the number of persons, the number of data collected also depends on the number of data to be analysed. Usually, the more data you have, the more expensive the survey is. On the other hand, you will get much more accurate and better results from a large amount of data.<\/p>\n\n\n\n The process of collecting individual information through the opinion poll consists of several steps. To get the best results, you must not skip any of them. These are:<\/p>\n\n\n\n If you don’t know how to properly prepare a questionnaire, evaluate a survey or interpret the results, leave it to the experts. They will process everything for you and provide you with the information you need.<\/p>\n\n\n\n A survey is a sub-area of the whole, which is research. As such, research consists of developing a professional methodology, processing and evaluating data based on the data collected. Thus, our company<\/strong> occupies the position of an explorer, or so-called data collector for research agencies<\/strong>. If a research agency needs to gather information, they approach us with an assignment, which we carry out in practice as field data collection. We mostly carry out assignments on behalf of the agency.<\/p>\n\n\n\n However, we do not only conduct surveys for research agencies, but we are commonly hired by companies that have their own analysts. Our task is to collect the necessary data in a high-quality way<\/strong>.<\/p>\n\n\n\n Telephone market research –<\/strong> CATI (Computer Assisted Telephone Interviewing) – is generally considered the most effective and objective form of quantitative research compared to other techniques. In principle, data collection can be carried out very flexibly and with a high level of quality with respect to the control tools (call control, comparison of recorded data, interview management.). The interviewer – call centre operator asks the respondent questions by telephone and records them in the information system on the computer.<\/p>\n\n\n\n Advantages<\/strong>:<\/p>\n\n\n\n Disadvantages<\/strong>:<\/p>\n\n\n\n Online market research<\/strong> – CAWI (in the original meaning from English Computer Aided Web Interviewing) – the respondent fills in the questionnaire on a computer. Multimedia forms of questions, such as images or audio recordings, can also be integrated into the survey)<\/strong><\/p>\n\n\n\n Advantages<\/strong>:<\/p>\n\n\n\n Disadvantages<\/strong>:<\/p>\n\n\n\n Personal market research<\/strong> – CAPI (in the original meaning from English Computer Aided Personal Interviewing, somewhere you can also meet the definition of F2F – face to face). <\/strong>A personal survey<\/a> conducted using a professional interviewing network<\/strong>. This means that interviewers actually meet the respondent<\/strong> and complete either a printed questionnaire or the now much more common tablet questionnaire.<\/p>\n\n\n\n Advantages:<\/strong><\/p>\n\n\n\n Disadvantages:<\/strong><\/p>\n\n\n\n We will advise you on how to address your needs efficiently and functionally. At no unnecessary cost and of the highest quality. A survey is a very sensitive matter and therefore requires precise planning, quality implementation and proper evaluation<\/strong>. How the exploration process is carried out from the beginning to the final output:<\/p>\n\n\n\n Fast, accurate and affordable. This is our standard telephone survey.<\/p>\n<\/p>\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n \t\t\t\t\t\t\t This proven metric, which captures how your brand or product is perceived by your customers, provides an excellent tool for customer experience management purposes and should be implemented on a regular basis.<\/p>\n<\/p>\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n \t\t\t\t\t\t\tTelephone market research<\/h4>\r\n \t\t\t\t\t\t\t\t\t
Quality Calls<\/h4>\r\n \t\t\t\t\t\t\t\t\t
Net Promoter Score<\/h4>\r\n \t\t\t\t\t\t\t\t\t
Are you interested? Request
free consultation with the proposal.<\/h2>
We will get back to you as soon as possible.<\/p>I WANT A PROPOSAL<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>Public opinion poll<\/h2>\n\n\n\n
How much does an opinion poll cost?<\/h2>\n\n\n\n
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What is our role<\/h2>\n\n\n\n
Types of quantitative surveys<\/h2>\n\n\n\n
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Are you interested? Request
free consultation with the proposal.<\/h2>
We will get back to you as soon as possible.<\/p>I WANT A PROPOSAL<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>How the telephone market research works<\/h2>\n\n\n\n
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What types of telephone
surveys we provide<\/h2>\r\n \t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tTelephone market research<\/span>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\r\n
\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tNet Promoter Score (NPS)<\/span>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\r\n