Customer retention

Acquiring a new customer is more costly than retaining an existing one. If you are in a situation where your customers are leaving you or you suspect that you are at risk of such a situation as a result of the actions of your competitors, do not hesitate to contact us. Our specially trained operators, together with appropriate and sensitive questions, can maintain business cooperation.

We distinguish the following types of campaigns:

  • Proactive retention – based on the client’s behaviour, we can identify that they will stop using your services or buying goods from you in the near future. Therefore, in order to avoid disaster, we proactively communicate with the client to ascertain their attitude and motivation to remain in their favour.
  • Reactive retention – is a situation where the client has cancelled the contract or has not purchased your services or goods for a long time. In such a case, we try to convince the client to withdraw his/her termination from the contract.
  • Win back campaign – is a campaign to bring back former clients who have left to a competitor and win them back.

Are you interested? Request
free consultation with the proposal.

We will advise you on how to address your needs efficiently and functionally. At no unnecessary cost and of the highest quality.
We will get back to you as soon as possible.


Benefits of outsourcing the retention department

Telemarketing is a simple and effective tool for improving your business, customer retention is part of it. Here are some of the benefits:

Flexibility – outsourced telemarketing gives you more flexibility in implementing your business plans
accurately measurable results – results in telemarketing are extremely well measurable, and it is possible to deliver an analysis of every point in the sales process
reduction of operating costs – telemarketing is a cost-effective method and is significantly cheaper compared to other forms of marketing
immediate response to a product or service – during the call, the call centre operator can conclude a contract or agreement
experience – you get a partner who has experience with hundreds of different projects and will be happy to advise you on what is the ideal solution for you

Outsourcing your retention department gives you far more options than you can imagine today. We as a company will do everything for your satisfaction and long-term cooperation.

What is the real cost of running a telemarketing business

It often happens that when calculating the actual costs, some items are forgotten, but they are also part of the cost of the call centre operator’s work. So what does the actual cost of a call centre worker include:

  • the employee’s gross salary
  • employee contributions
  • employer contributions
  • holiday costs
  • costs of (sick leave, vacation, etc.)
  • meal tickets
  • the salary of the supervisor
  • Training
  • recruitment & selection
  • information system licences
  • management of information systems
  • telecommunications and internet charges
  • renting of offices
  • depreciation of other equipment
  • payroll and accounting processing
Are you interested in our services? Get a free price proposal

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