{"id":2360,"date":"2021-09-14T04:50:00","date_gmt":"2021-09-14T04:50:00","guid":{"rendered":"https:\/\/creditcall.sk\/sluzby-call-centra\/zakaznicky-servis\/"},"modified":"2024-04-08T07:52:38","modified_gmt":"2024-04-08T07:52:38","slug":"zakaznicky-servis","status":"publish","type":"page","link":"https:\/\/creditcall.sk\/cs\/sluzby-call-centra\/zakaznicky-servis\/","title":{"rendered":"Z\u00e1kaznick\u00fd servis"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Co je to z\u00e1kaznick\u00fd servis?<\/h2>\n\n\n\n<p>Z\u00e1kaznick\u00fd servis je slu\u017eba, kter\u00e1 poskytuje <strong>odbornou podporu va\u0161im potenci\u00e1ln\u00edm i st\u00e1vaj\u00edc\u00edm z\u00e1kazn\u00edk\u016fm.<\/strong> Vy\u0161kolen\u00ed specialist\u00e9 &#8211; oper\u00e1to\u0159i call centra poskytuj\u00ed r\u016fzn\u00e9 typy slu\u017eeb prost\u0159ednictv\u00edm telefonu, e-mailu nebo chatu. D\u00e1le je t\u0159eba rozli\u0161ovat mezi z\u00e1kaznick\u00fdm servisem a z\u00e1kaznickou podporou. Hlavn\u00ed rozd\u00edl spo\u010d\u00edv\u00e1 v tom, \u017ee z\u00e1kaznick\u00fd servis poskytuje z\u00e1kazn\u00edkovi komplexn\u00ed slu\u017eby, zat\u00edmco z\u00e1kaznick\u00e1 podpora se t\u00fdk\u00e1 podpory konkr\u00e9tn\u00ed slu\u017eby nebo produktu.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div id=\"card-block_6147a499ed56d\" class=\"card\">\r\n    <div class=\"sm-tb-holder sm-tb-block clearfix\">\r\n        \t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<a class='sm-tb-link' href='https:\/\/creditcall.sk\/cs\/sluzby-call-centra\/zakaznicky-servis\/zakaznicky-servis-24-7\/'>\t\t\t\t\t\t\t<div class=\"sm-tb\">\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<div class=\"icon-part\">\r\n                                    \t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"small-svg\" src=\"https:\/\/creditcall.sk\/wp-content\/uploads\/2021\/09\/002-heart-1-1.svg\" alt=\"Ikonka\" \/>\r\n                                     \r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"text-part card-details-yes\">\r\n                                    \r\n\t\t\t\t\t\t\t\t\t<h4>Z\u00e1kaznick\u00fd servis 24\/7<\/h4>\r\n                                    \t\t\t\t\t\t\t\t\t<p>Ka\u017ed\u00e1 dobr\u00e1 spole\u010dnost, kter\u00e1 si chce dlouhodob\u011b udr\u017eet sv\u00e9 z\u00e1kazn\u00edky, by m\u011bla poskytovat slu\u017eby centra z\u00e1kaznick\u00fdch slu\u017eeb.<\/p>\t\t\t\t\t\t\t\t\t\t <p class=\"link\">Zjist\u011bte v\u00edce<\/p>                                    \t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div><!-- sm tb -->\r\n\t\t\t\t\t\t\t<\/a>            \t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<a class='sm-tb-link' href='https:\/\/creditcall.sk\/cs\/sluzby-call-centra\/zakaznicky-servis\/objednavkova-linka\/'>\t\t\t\t\t\t\t<div class=\"sm-tb\">\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<div class=\"icon-part\">\r\n                                    \t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"small-svg\" src=\"https:\/\/creditcall.sk\/wp-content\/uploads\/2021\/09\/002-box-1.svg\" alt=\"Ikonka\" \/>\r\n                                     \r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"text-part card-details-yes\">\r\n                                    \r\n\t\t\t\t\t\t\t\t\t<h4>Objedn\u00e1vkov\u00e1 linka<\/h4>\r\n                                    \t\t\t\t\t\t\t\t\t<p>Na\u0161i oper\u00e1to\u0159i mohou p\u0159ij\u00edmat a zpracov\u00e1vat objedn\u00e1vky, vy\u0159izovat po\u017eadavky na katalogy nebo bro\u017eury, vy\u0159izovat speci\u00e1ln\u00ed po\u017eadavky.<\/p>\t\t\t\t\t\t\t\t\t\t <p class=\"link\">Zjist\u011bte v\u00edce<\/p>                                    \t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div><!-- sm tb -->\r\n\t\t\t\t\t\t\t<\/a>            \t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<a class='sm-tb-link' href='https:\/\/creditcall.sk\/cs\/sluzby-call-centra\/zakaznicky-servis\/linka-pomoci-help-desk\/'>\t\t\t\t\t\t\t<div class=\"sm-tb\">\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<div class=\"icon-part\">\r\n                                    \t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"small-svg\" src=\"https:\/\/creditcall.sk\/wp-content\/uploads\/2021\/09\/001-info-1.svg\" alt=\"Ikonka\" \/>\r\n                                     \r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"text-part card-details-yes\">\r\n                                    \r\n\t\t\t\t\t\t\t\t\t<h4>Linka pomoci &#8211; Help desk<\/h4>\r\n                                    \t\t\t\t\t\t\t\t\t<p>Linka d\u016fv\u011bry a asisten\u010dn\u00ed slu\u017eba jsou specializovan\u00e9 slu\u017eby, kter\u00e9 jsou vhodn\u00e9 pro \u0159e\u0161en\u00ed krizov\u00fdch situac\u00ed u r\u016fzn\u00fdch typ\u016f slu\u017eeb.<\/p>\t\t\t\t\t\t\t\t\t\t <p class=\"link\">Zjist\u011bte v\u00edce<\/p>                                    \t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div><!-- sm tb -->\r\n\t\t\t\t\t\t\t<\/a>            \t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<a class='sm-tb-link' href='https:\/\/creditcall.sk\/cs\/sluzby-call-centra\/zakaznicky-servis\/vicekanalovy\/'>\t\t\t\t\t\t\t<div class=\"sm-tb\">\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<div class=\"icon-part\">\r\n                                    \t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"small-svg\" src=\"https:\/\/creditcall.sk\/wp-content\/uploads\/2021\/09\/003-network-1.svg\" alt=\"Ikonka\" \/>\r\n                                     \r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"text-part card-details-yes\">\r\n                                    \r\n\t\t\t\t\t\t\t\t\t<h4>V\u00edcekan\u00e1lov\u00fd<\/h4>\r\n                                    \t\t\t\t\t\t\t\t\t<p>V sou\u010dasn\u00e9 dob\u011b se s n\u00e1stupem nov\u00fdch technologi\u00ed a nov\u00fdch slu\u017eeb m\u011bn\u00ed forma komunikace s klienty a z\u00e1rove\u0148 se m\u011bn\u00ed i jejich po\u017eadavky.<\/p>\t\t\t\t\t\t\t\t\t\t <p class=\"link\">Zjist\u011bte v\u00edce<\/p>                                    \t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div><!-- sm tb -->\r\n\t\t\t\t\t\t\t<\/a>            \t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<a class='sm-tb-link' href='https:\/\/creditcall.sk\/cs\/sluzby-call-centra\/zakaznicky-servis\/komplexni-back-office\/'>\t\t\t\t\t\t\t<div class=\"sm-tb\">\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<div class=\"icon-part\">\r\n                                    \t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"small-svg\" src=\"https:\/\/creditcall.sk\/wp-content\/uploads\/2021\/09\/004-checklist-1.svg\" alt=\"Ikonka\" \/>\r\n                                     \r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"text-part card-details-yes\">\r\n                                    \r\n\t\t\t\t\t\t\t\t\t<h4>Komplexn\u00ed back office<\/h4>\r\n                                    \t\t\t\t\t\t\t\t\t<p>Tato slu\u017eba je kombinac\u00ed v\u0161ech p\u0159edchoz\u00edch slu\u017eeb z\u00e1kaznick\u00e9 podpory.<\/p>\t\t\t\t\t\t\t\t\t\t <p class=\"link\">Zjist\u011bte v\u00edce<\/p>                                    \t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div><!-- sm tb -->\r\n\t\t\t\t\t\t\t<\/a>                <\/div>\r\n<\/div>\r\n\n\n<\/div><div class=\"cta-part contact-pop part-padding clearfix\">\n\t\t\t\t<div class=\"wrap clearfix\"><h2>M\u00e1te z\u00e1jem? \u017d\u00e1dost<br> bezplatn\u00e1 konzultace s n\u00e1vrhem.<\/h2><p>Porad\u00edme v\u00e1m, jak efektivn\u011b a funk\u010dn\u011b \u0159e\u0161it va\u0161e pot\u0159eby. Bez zbyte\u010dn\u00fdch n\u00e1klad\u016f a v nejvy\u0161\u0161\u00ed kvalit\u011b.<br> Ozveme se v\u00e1m co nejd\u0159\u00edve.<\/p><a class=\"button btn-dark\" href=\"https:\/\/creditcall.sk\/kontakt\/\">CHCI N\u00c1VRH<\/a>\n\t\t\t\t<\/div><!-- wrap -->\n\t\t\t<\/div><!-- cta --><div class=\"the-content\">\n\n\n\n<h2 class=\"wp-block-heading\">Jak\u00e9 formy komunikace pou\u017e\u00edv\u00e1me p\u0159i poskytov\u00e1n\u00ed slu\u017eeb z\u00e1kazn\u00edk\u016fm?<\/h2>\n\n\n\n<p>V dne\u0161n\u00ed dob\u011b vyu\u017e\u00edvaj\u00ed z\u00e1kaznick\u00e9 slu\u017eby v\u0161echny formy komunikace, v\u010detn\u011b relativn\u011b nov\u00fdch forem, jako je webchat nebo soci\u00e1ln\u00ed s\u00edt\u011b.<\/p>\n\n\n\n<ul>\n<li>telefon<\/li>\n\n\n\n<li>e-mail<\/li>\n\n\n\n<li>webov\u00fd chat<\/li>\n\n\n\n<li>spr\u00e1va soci\u00e1ln\u00edch s\u00edt\u00ed<\/li>\n\n\n\n<li>obsluha messenger\u016f, jako je What\u00b4s up, Viber atd.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Co sledujeme kvalitn\u00edm z\u00e1kaznick\u00fdm servisem<\/h2>\n\n\n\n<p>Outsourcingem centra z\u00e1kaznick\u00fdch slu\u017eeb kvalitn\u00edmu poskytovateli zajist\u00edte, \u017ee tato nejd\u016fle\u017eit\u011bj\u0161\u00ed \u010d\u00e1st va\u0161eho podniku bude m\u00edt jasn\u00e9 \u0159\u00eddic\u00ed struktury a kvalitn\u00ed podporu pro \u0159e\u0161en\u00ed b\u011b\u017en\u00fdch \u00fakol\u016f i mimo\u0159\u00e1dn\u00fdch situac\u00ed.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<\/div>\r\n<div id=\"full-col-block_6149c3335afb6\" class=\"full-cols\">\r\n\r\n    <div class=\"wrap clearfix\">\r\n        <h2>Typy slu\u017eeb z\u00e1kazn\u00edk\u016fm<\/h2>\r\n        \t\t\t\t\t\t\t<div class=\"col-row clearfix\">\r\n                                <div class=\"left-side\">\r\n                                    <div class=\"svg-holder\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/creditcall.sk\/cs\/sluzby-call-centra\/zakaznicky-servis\/zakaznicky-servis-24-7\/\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                        \t\t<img decoding=\"async\" class=\"big-svg\" src=\"https:\/\/creditcall.sk\/wp-content\/uploads\/2021\/09\/zak-1.png\" alt=\"Ilustracia pre text\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t                        <\/div>\r\n                                <\/div>\r\n                                <div class=\"right-side\">\r\n                                    <h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/creditcall.sk\/cs\/sluzby-call-centra\/zakaznicky-servis\/zakaznicky-servis-24-7\/\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Linka pomoci \/ z\u00e1kaznick\u00e9 centrum<\/span>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\r\n                                    <p><p>P\u0159ed n\u00e1kupem zbo\u017e\u00ed nebo slu\u017eeb i po n\u011bm je d\u016fle\u017eit\u00e9 poskytovat <strong>z\u00e1kazn\u00edk\u016fm kvalitn\u00ed podporu<\/strong>. Nejb\u011b\u017en\u011bj\u0161\u00ed formou p\u00e9\u010de o z\u00e1kazn\u00edky je provoz centra p\u00e9\u010de o z\u00e1kazn\u00edky. Ve st\u0159edisku slu\u017eeb z\u00e1kazn\u00edk\u016fm vy\u0159izuj\u00ed oper\u00e1to\u0159i <strong>r\u016fzn\u00e9 typy po\u017eadavk\u016f<\/strong> klient\u016f. Od informac\u00ed o poskytovan\u00fdch slu\u017eb\u00e1ch a\u017e po proaktivn\u00ed z\u0159\u00edzen\u00ed slu\u017eby, zm\u011bnu nebo \u00fapravu st\u00e1vaj\u00edc\u00edch slu\u017eeb, vy\u00fa\u010dtov\u00e1n\u00ed, p\u0159ij\u00edm\u00e1n\u00ed st\u00ed\u017enost\u00ed atd.<\/p>\n<\/p>\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n            \t\t\t\t\t\t\t<div class=\"col-row clearfix\">\r\n                                <div class=\"left-side\">\r\n                                    <div class=\"svg-holder\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/creditcall.sk\/cs\/sluzby-call-centra\/zakaznicky-servis\/objednavkova-linka\/\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                        \t\t<img decoding=\"async\" class=\"big-svg\" src=\"https:\/\/creditcall.sk\/wp-content\/uploads\/2021\/09\/zak-2.png\" alt=\"Ilustracia pre text\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t                        <\/div>\r\n                                <\/div>\r\n                                <div class=\"right-side\">\r\n                                    <h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/creditcall.sk\/cs\/sluzby-call-centra\/zakaznicky-servis\/objednavkova-linka\/\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Objedn\u00e1vkov\u00e1 linka<\/span>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\r\n                                    <p><p>Pro ka\u017edou spole\u010dnost je velmi d\u016fle\u017eit\u00e9, aby <strong>uspokojila po\u017eadavky<\/strong> sv\u00fdch st\u00e1vaj\u00edc\u00edch nebo potenci\u00e1ln\u00edch <strong>klient\u016f<\/strong>. Zv\u00fd\u0161en\u00fd z\u00e1jem z\u00e1kazn\u00edk\u016f m\u016f\u017ee m\u00edt n\u011bkolik d\u016fvod\u016f. sez\u00f3nn\u00ed v\u00fdkyvy, ned\u00e1vn\u00e1 marketingov\u00e1 kampa\u0148 nebo neobvykl\u00fd z\u00e1jem o v\u00fdrobek (nap\u0159. v d\u016fsledku ne\u00fasp\u011bchu konkurence). I ten nejefektivn\u011bj\u0161\u00ed obchodn\u00ed model m\u016f\u017ee b\u00fdt n\u011bkdy &#8222;nata\u017een\u00fd&#8220;. Na\u0161i oper\u00e1to\u0159i mohou p\u0159ij\u00edmat a zpracov\u00e1vat objedn\u00e1vky, vy\u0159izovat po\u017eadavky na katalogy nebo bro\u017eury, zpracov\u00e1vat speci\u00e1ln\u00ed po\u017eadavky a b\u00fdt p\u0159ipraveni na aktu\u00e1ln\u00ed marketingovou kampa\u0148.<\/p>\n<\/p>\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n            \t\t\t\t\t\t\t<div class=\"col-row clearfix\">\r\n                                <div class=\"left-side\">\r\n                                    <div class=\"svg-holder\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/creditcall.sk\/cs\/sluzby-call-centra\/zakaznicky-servis\/linka-pomoci-help-desk\/\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                        \t\t<img decoding=\"async\" class=\"big-svg\" src=\"https:\/\/creditcall.sk\/wp-content\/uploads\/2021\/09\/zak-3.png\" alt=\"Ilustracia pre text\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t                        <\/div>\r\n                                <\/div>\r\n                                <div class=\"right-side\">\r\n                                    <h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/creditcall.sk\/cs\/sluzby-call-centra\/zakaznicky-servis\/linka-pomoci-help-desk\/\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Help desk<\/span>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\r\n                                    <p><p>Jedn\u00e1 se o <strong>sofistikovan\u011bj\u0161\u00ed formu z\u00e1kaznick\u00e9 podpory<\/strong>. Jedn\u00e1 se tak\u00e9 o z\u00e1kaznickou podporu, ale obvykle jde o \u0159e\u0161en\u00ed technick\u00e9 podpory pro produkty, jako jsou po\u010d\u00edta\u010de, elektronick\u00e1 za\u0159\u00edzen\u00ed, instalace a podobn\u011b. Helpdesk se \u010dasto pou\u017e\u00edv\u00e1 tak\u00e9 jako intern\u00ed linka pomoci pro zam\u011bstnance.<\/p>\n<\/p>\r\n                                <\/div>\r\n\r\n                            <\/div>\r\n\r\n                <\/div>\r\n<\/div>\r\n<div class=\"the-content\">\r\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Pro koho je vhodn\u00fd outsourcing slu\u017eeb z\u00e1kazn\u00edk\u016fm<\/h2>\n\n\n\n<p>Tato slu\u017eba je ur\u010dena p\u0159edev\u0161\u00edm pro spole\u010dnosti s v\u011bt\u0161\u00edm po\u010dtem z\u00e1kazn\u00edk\u016f, bez ohledu na jejich zam\u011b\u0159en\u00ed nebo klientelu. Dob\u0159e v\u0161ak funguje i pro men\u0161\u00ed spole\u010dnosti. Nej\u010dast\u011bj\u0161\u00edmi z\u00e1kazn\u00edky jsou firmy:<\/p>\n\n\n\n<ul>\n<li>\u00fa\u010dastn\u00edci trhu, kte\u0159\u00ed <strong>nemaj\u00ed vlastn\u00ed st\u0159edisko slu\u017eeb z\u00e1kazn\u00edk\u016fm<\/strong>. M\u016f\u017ee se jednat o zcela novou a za\u010d\u00ednaj\u00edc\u00ed spole\u010dnost nebo o spole\u010dnost ze zahrani\u010d\u00ed, kter\u00e1 pot\u0159ebuje poskytovat z\u00e1kaznick\u00fd servis ve sloven\u0161tin\u011b.<\/li>\n\n\n\n<li>hledaj\u00ed <strong>flexibiln\u00ed zp\u016fsob, jak roz\u0161\u00ed\u0159it vlastn\u00ed call centrum<\/strong>. V\u00fdhodou takov\u00e9 spolupr\u00e1ce je mo\u017enost velmi pru\u017en\u011b p\u0159izp\u016fsobit kapacity z\u00e1kaznick\u00e9ho servisu aktu\u00e1ln\u00edm po\u017eadavk\u016fm va\u0161ich z\u00e1kazn\u00edk\u016f.<\/li>\n\n\n\n<li>hled\u00e1n\u00ed <strong>finan\u010dn\u00edch \u00faspor p\u0159i provozu centra slu\u017eeb z\u00e1kazn\u00edk\u016fm<\/strong>. Po zapo\u010dten\u00ed v\u0161ech skute\u010dn\u00fdch n\u00e1klad\u016f je outsourcing z\u00e1kaznick\u00e9ho servisu finan\u010dn\u011b v\u00fdhodn\u011bj\u0161\u00edm \u0159e\u0161en\u00edm. Hlavn\u00edm d\u016fvodem jsou \u00faspory z rozsahu, kter\u00e9 m\u016f\u017ee outsourcingov\u00e1 spole\u010dnost dos\u00e1hnout.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Pracovn\u00ed doba z\u00e1kaznick\u00e9ho servisu<\/h2>\n\n\n\n<p>CreditCall provozuje call centrum <strong>24 hodin denn\u011b, 7 dn\u00ed v t\u00fddnu, 365 dn\u00ed v roce<\/strong>. To znamen\u00e1, \u017ee m\u00e1me <strong>nep\u0159etr\u017eit\u00fd provoz<\/strong> po cel\u00fd rok. V\u011bt\u0161ina na\u0161ich obchodn\u00edch partner\u016f v\u0161ak vyu\u017e\u00edv\u00e1 b\u011b\u017enou pracovn\u00ed dobu.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Jak\u00e9 jsou skute\u010dn\u00e9 n\u00e1klady na provoz z\u00e1kaznick\u00e9ho servisu<\/h2>\n\n\n\n<p>\u010casto se st\u00e1v\u00e1, \u017ee p\u0159i v\u00fdpo\u010dtu skute\u010dn\u00fdch n\u00e1klad\u016f se n<strong>a n\u011bkter\u00e9 polo\u017eky zapom\u00edn\u00e1<\/strong>, ale i ty jsou sou\u010d\u00e1st\u00ed n\u00e1klad\u016f na pr\u00e1ci oper\u00e1tora call centra. Co v\u0161echno tedy zahrnuj\u00ed skute\u010dn\u00e9 n\u00e1klady na pracovn\u00edka z\u00e1kaznick\u00e9ho servisu?<\/p>\n\n\n\n<ul>\n<li>hrub\u00e1 mzda zam\u011bstnance<\/li>\n\n\n\n<li>p\u0159\u00edsp\u011bvky zam\u011bstnanc\u016f<\/li>\n\n\n\n<li>p\u0159\u00edsp\u011bvky zam\u011bstnavatele<\/li>\n\n\n\n<li>n\u00e1klady na dovolenou<\/li>\n\n\n\n<li>n\u00e1klady na (nemocenskou, dovolenou atd.)<\/li>\n\n\n\n<li>stravenky<\/li>\n\n\n\n<li>plat vedouc\u00edho pracovn\u00edka<\/li>\n\n\n\n<li>\u0161kolen\u00ed<\/li>\n\n\n\n<li>n\u00e1bor a v\u00fdb\u011br<\/li>\n\n\n\n<li>licence na informa\u010dn\u00ed syst\u00e9my<\/li>\n\n\n\n<li>spr\u00e1va informa\u010dn\u00edch syst\u00e9m\u016f<\/li>\n\n\n\n<li>telekomunika\u010dn\u00ed a internetov\u00e9 poplatky<\/li>\n\n\n\n<li>pron\u00e1jem kancel\u00e1\u0159\u00ed<\/li>\n\n\n\n<li>odpisy ostatn\u00edho vybaven\u00ed<\/li>\n\n\n\n<li>zpracov\u00e1n\u00ed mezd a \u00fa\u010detnictv\u00ed<\/li>\n<\/ul>\n\n\n<\/div><div class=\"cta-part part-padding clearfix\">\n\t\t\t\t<div class=\"wrap clearfix\">\n\t\t\t\t\t<h2>Jak\u00e9 jsou n\u00e1klady na zak\u00e1zku<br> call centra?<\/h2><p>Chcete zn\u00e1t n\u00e1klady na vlastn\u00ed call centrum zcela p\u0159esn\u011b? Vypo\u010d\u00edtejte je nyn\u00ed:<\/p><a class=\"button btn-dark\" href=\"https:\/\/kalkulacka.creditcall.sk\" target=\"_blank\">VYPO\u010c\u00cdTAT N\u00c1KLADY NA VLASTN\u00cd CALL CENTRUM<\/a><\/div><!-- wrap --><\/div><!-- cta --><div class=\"the-content\">\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">V\u00fdhody outsourcingu slu\u017eeb z\u00e1kazn\u00edk\u016fm<\/h2>\n\n\n\n<p>Outsourcing se stal d\u016fle\u017eitou sou\u010d\u00e1st\u00ed obchodn\u00edch strategi\u00ed v kl\u00ed\u010dov\u00fdch oblastech podnik\u00e1n\u00ed, v\u010detn\u011b outsourcingu z\u00e1kaznick\u00fdch slu\u017eeb. Na prvn\u00ed pohled se takov\u00fd krok m\u016f\u017ee zd\u00e1t slo\u017eit\u00fd a komplikovan\u00fd, ale m\u00e1 \u0159adu v\u00fdhod:<\/p>\n\n\n\n<ul>\n<li><strong>transparentnost<\/strong> &#8211; m\u00e1te absolutn\u00ed kontrolu a p\u0159\u00edstup ke ka\u017ed\u00e9 komunikaci se z\u00e1kazn\u00edky, v\u010detn\u011b statistik a zpr\u00e1v.<\/li>\n\n\n\n<li><strong>flexibilita<\/strong> &#8211; z\u00e1kaznick\u00e1 podpora t\u0159et\u00ed strany v\u00e1m d\u00e1v\u00e1 v\u011bt\u0161\u00ed flexibilitu p\u0159i \u0159e\u0161en\u00ed prom\u011bnliv\u00fdch po\u017eadavk\u016f va\u0161ich z\u00e1kazn\u00edk\u016f.<\/li>\n\n\n\n<li><strong>optimalizace n\u00e1klad\u016f<\/strong> &#8211; t\u00edm, \u017ee se plat\u00ed pouze za skute\u010dn\u011b vyu\u017eit\u00e9 slu\u017eby, se optimalizuj\u00ed n\u00e1klady a zdroje se vyu\u017e\u00edvaj\u00ed efektivn\u011b.<\/li>\n\n\n\n<li><strong>nemus\u00edte hledat nov\u00e9 zam\u011bstnance<\/strong> &#8211; v sou\u010dasn\u00e9 dob\u011b je obt\u00ed\u017en\u00e9 naj\u00edt vhodn\u00e9ho kandid\u00e1ta na pozici oper\u00e1tora call centra, tak\u017ee tento n\u00e1ro\u010dn\u00fd \u00fakol pro v\u00e1s ji\u017e nen\u00ed nutn\u00fd.<\/li>\n\n\n\n<li><strong>nemus\u00edte \u0161kolit nov\u00e9 zam\u011bstnance<\/strong> &#8211; v call centrech je obvykle vysok\u00e1 fluktuace a je t\u0159eba neust\u00e1le \u0161kolit nov\u00e9 zam\u011bstnance. Tento \u00fakol stejn\u011b p\u0159ipad\u00e1 na v\u00e1s.<\/li>\n\n\n\n<li><strong>odborn\u00e9 znalosti a zku\u0161enosti<\/strong> &#8211; z\u00edsk\u00e1te partnera, kter\u00fd m\u00e1 zku\u0161enosti se stovkami r\u016fzn\u00fdch projekt\u016f a r\u00e1d v\u00e1m porad\u00ed, kter\u00e9 \u0159e\u0161en\u00ed je pro v\u00e1s ide\u00e1ln\u00ed.<\/li>\n<\/ul>\n\n\n\n<p><strong>Outsourcing v\u00e1m dnes nab\u00edz\u00ed mnohem v\u00edce mo\u017enost\u00ed, ne\u017e si dok\u00e1\u017eete p\u0159edstavit. Jako spole\u010dnost ud\u011bl\u00e1me v\u0161e pro va\u0161i spokojenost a dlouhodobou spolupr\u00e1ci.<\/strong><\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Co je to z\u00e1kaznick\u00fd servis? Z\u00e1kaznick\u00fd servis je slu\u017eba, kter\u00e1 poskytuje odbornou podporu va\u0161im potenci\u00e1ln\u00edm i st\u00e1vaj\u00edc\u00edm z\u00e1kazn\u00edk\u016fm. Vy\u0161kolen\u00ed specialist\u00e9 &#8211; oper\u00e1to\u0159i call centra poskytuj\u00ed r\u016fzn\u00e9 typy slu\u017eeb prost\u0159ednictv\u00edm telefonu, e-mailu nebo chatu. D\u00e1le je t\u0159eba rozli\u0161ovat mezi z\u00e1kaznick\u00fdm servisem a z\u00e1kaznickou podporou. Hlavn\u00ed rozd\u00edl spo\u010d\u00edv\u00e1 v tom, \u017ee z\u00e1kaznick\u00fd servis poskytuje z\u00e1kazn\u00edkovi komplexn\u00ed slu\u017eby,&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2288,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-service.php","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Infolinka: z\u00e1kaznick\u00fd servis a podpora, 24\/7 - CreditCall<\/title>\n<meta name=\"description\" content=\"Pokud hled\u00e1te efektivn\u00ed zp\u016fsob, jak \u0159\u00eddit z\u00e1kaznick\u00fd servis a podporu, jsou pro v\u00e1s na\u0161e nonstop slu\u017eby firemn\u00ed linky d\u016fv\u011bry ur\u010deny.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/creditcall.sk\/cs\/sluzby-call-centra\/zakaznicky-servis\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Infolinka: z\u00e1kaznick\u00fd servis a podpora, 24\/7 - 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